Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

We ensure that our customers receive the best possible services.

Do my treatment teams speak English?

Team of medical professionals is experienced in caring for international patients and is fluent in English and other languages. You can rest assured that you'll receive the highest quality care, delivered in a language you're comfortable with. All the hospitals, clinics staff do speak English very well.

Do you have a loyalty program?

Yes, we value our loyal customers and have established a comprehensive loyalty program. The program offers exclusive benefits, rewards, and discounts to loyal members.

Do the hospitals and doctors follow strict hygiene procedures?

We prioritize quality care and patient satisfaction. While we can't guarantee 100% success, our qualified team, state-of-the-art facilities, and strict hygiene standards ensure optimal outcomes. Following post-treatment guidelines and reaching out to our Customer Care Team is crucial for a positive experience.

Can I travel alone for my medical treatment?

Can I travel alone for my Medical treatment?

While surgery can be a solo endeavor, having a support person can significantly ease the experience. From providing emotional comfort during the pre-operative period to assisting with post-operative recovery, a trusted companion can make a world of difference. Some patients even opt to undergo surgery together, which can create a sense of shared strength and support throughout the healing process.

How can I contact your customer support?
You can easily reach our dedicated customer support team through various channels. We offer support via phone and email address. Please visit our contact page.
What payment methods do you accept?
We accept a wide range of payment methods to accommodate our customers' preferences. These include major credit cards (Visa, Mastercard), PayPal, bank transfers.
Why should I go abroad for treatments?

Choosing to seek medical treatment abroad can offer several advantages:

  • Cost Savings: Many destinations have lower overall healthcare costs compared to domestic options. This is often due to factors like lower labor costs, operating expenses, and government regulations.
  • Shorter Wait Times: : In some cases, you may experience shorter wait times for procedures or appointments than you would at home.
  • Specialized Treatments: : Some countries may have specialized facilities or expertise in particular medical fields that aren't readily available domestically.
  • Vacation and Recovery: A medical trip abroad can be combined with a vacation, providing a chance to relax and recover in a new environment.
Can I expect top-tier care at these facilities?

Absolutely, the hospitals we recommend are world-class. They are renowned international medical centers with a proven track record of excellence. Our rigorous selection process ensures that our partners meet the highest standards of care, including:

  • Highly qualified doctors: Our recommended facilities employ medical professionals with exceptional expertise and experience.
  • State-of-the-art technology: They invest in the latest medical equipment and technologies to deliver cutting-edge treatments.
  • International accreditation: Many of these hospitals are accredited by prestigious international organizations, guaranteeing quality and safety.
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